Privacy Policy
Last Updated: February 14, 2025
We take your privacy seriously at nextaturbo. This isn't just a legal document—it's our commitment to being transparent about what happens with your information when you interact with our software engineering programs and services.
Operating in Thailand means we follow both local regulations and international best practices. But more than that, we believe you deserve to know exactly what data we collect, why we need it, and what we do with it.
Questions about your data? Reach us directly:
Email: support@nextaturbo.com
Phone: +6638746233
Address: 69 Paradorn Rd, Tambon Hat Yai, Hat Yai District, Songkhla 90110, Thailand
What Information We Collect
Information You Give Us
When you register for our programs or contact us, we collect basic details that help us serve you better. This includes your name, email address, phone number, and educational background. If you're enrolling in paid courses, we'll also need payment information—though we don't store full credit card numbers ourselves.
Stuff We Collect Automatically
Like most websites, we gather some technical data when you visit. Your IP address, browser type, and how you navigate through our site. This helps us fix bugs and improve the experience. We use cookies for this—small files that remember your preferences and keep you logged in.
Learning Activity Data
As you progress through our programs, we track your course completion, assignment submissions, and participation in forums. This isn't about surveillance—it helps us understand where students struggle and where they excel, so we can adjust our teaching approach.
| Data Type | Examples | Why We Need It |
|---|---|---|
| Personal Identifiers | Name, email, phone number | Account creation, communication, program enrollment |
| Technical Information | IP address, browser type, device info | Website functionality, security, troubleshooting |
| Educational Records | Course progress, grades, assignments | Tracking your learning journey, providing certificates |
| Payment Details | Transaction history, billing address | Processing enrollments, issuing receipts |
| Communication Data | Support messages, forum posts | Providing assistance, fostering community |
How We Use Your Information
Your data serves specific purposes. We don't collect things just because we can—every piece of information has a job to do.
- Running our programs: Managing enrollments, delivering course content, tracking progress, and issuing certificates when you complete a program.
- Keeping in touch: Sending you important updates about your courses, schedule changes, and technical announcements. We might also send educational content we think you'd find useful.
- Improving what we do: Analyzing how students interact with our materials helps us spot confusing sections or identify topics that need better explanations.
- Handling the business side: Processing payments, maintaining accurate records for accounting, and complying with Thai tax regulations.
- Protecting everyone: Detecting suspicious activity, preventing fraud, and maintaining a safe learning environment for all students.
Marketing Communications: If we want to tell you about new programs or special opportunities, we'll ask for your permission first. You can opt out anytime—there's an unsubscribe link in every marketing email we send.
Sharing Your Information
We don't sell your data. Period. But running an education platform means working with some trusted partners who help us deliver services.
Service Providers We Work With
- Payment processors: Companies that handle credit card transactions securely. They only see what's needed to process your payment.
- Cloud hosting services: Where our course materials and databases live. These providers have strict security protocols.
- Email delivery services: Help us send course updates and communications reliably.
- Analytics tools: Give us insights into how people use our website, but we configure them to respect privacy.
Legal Requirements
Sometimes we're legally obligated to share information—like responding to valid court orders or cooperating with Thai government authorities when required by law. We'll always verify the legitimacy of such requests before disclosing anything.
Business Transitions
If nextaturbo ever merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you beforehand and explain any changes to how your data gets handled.
Your Rights and Choices
Your data belongs to you. Thai privacy laws and our own policies give you several rights over your information.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days. Just email support@nextaturbo.com with your request.
Correct Inaccuracies
Notice something wrong in your profile? You can update most information yourself through your account settings. For things you can't change directly, contact us and we'll fix it promptly.
Delete Your Information
Want to remove your data? We'll honor deletion requests unless we're required to keep certain records for legal or accounting purposes. Even then, we'll delete everything else and restrict access to what must be retained.
Limit Processing
You can ask us to stop using your data for certain purposes while still maintaining your account. For example, you might want to pause marketing emails but continue receiving course-related updates.
Data Portability
If you want to move your learning records to another platform, we'll provide your data in a commonly used format that other systems can read.
How to Exercise These Rights: Send an email to support@nextaturbo.com with your request. We'll verify your identity (to protect your data from unauthorized access) and respond within 30 days. There's no fee unless your request is clearly excessive or repetitive.
Data Security and Protection
Security isn't just about technology—it's about culture. Everyone at nextaturbo understands that protecting student data is fundamental to what we do.
Technical Safeguards
- All data transmitted between your browser and our servers uses encryption (TLS 1.3)
- Passwords are hashed using industry-standard algorithms—we never store them in plain text
- Our databases are protected by firewalls and access controls
- Regular security audits and vulnerability testing
- Automated backup systems to prevent data loss
Organizational Measures
Only authorized staff can access student data, and only when they need it to do their jobs. Our team receives regular privacy training, and we have strict policies about handling sensitive information.
Breach Notification
If something goes wrong and your data gets compromised, we'll notify you within 72 hours of discovering the breach. We'll explain what happened, what data was affected, and what steps we're taking to fix the problem.
Data Retention
We don't keep your information forever. Different types of data have different retention periods based on practical needs and legal requirements.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active, plus 2 years | Support potential inquiries after course completion |
| Course Records & Certificates | 7 years after completion | Verify credentials, handle disputes, alumni support |
| Payment Records | 10 years | Thai accounting and tax law requirements |
| Marketing Preferences | Until you unsubscribe | Respect your communication choices |
| Website Analytics | 26 months | Understand long-term usage patterns |
When retention periods expire, we securely delete or anonymize the data. Anonymized data loses all identifying characteristics—it can't be traced back to you—so we might keep it for research purposes.
Cookies and Tracking
Cookies get a bad reputation, but they're mostly just helpful tools that make websites work better. Here's what we use them for.
Essential Cookies
These are necessary for the site to function. They remember your login status, keep your shopping cart intact, and maintain your language preferences. You can't really opt out of these without breaking basic functionality.
Performance Cookies
Help us understand how people use our site—which pages are popular, where people get stuck, how long they spend on different sections. This data is aggregated, so we see patterns rather than individual behavior.
Managing Cookies
Your browser lets you control cookies. You can block them entirely, delete existing ones, or set preferences for different types. Keep in mind that blocking essential cookies will limit what you can do on our site.
International Data Transfers
Our primary servers are located in Thailand, but some of our service providers operate globally. This means your data might occasionally be processed in other countries.
When we transfer data internationally, we ensure adequate protection through standard contractual clauses and by working only with providers who maintain strong privacy practices. Countries in the European Economic Area, for example, have strict data protection laws that align with our standards.
Children's Privacy
Our programs target adults and young professionals. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss enrollment options.
If we discover we've inadvertently collected data from a minor without proper consent, we'll delete it immediately.
Changes to This Policy
Privacy practices evolve as technology changes and regulations update. When we modify this policy, we'll update the date at the top and notify active students via email if changes are significant.
We recommend checking this page occasionally to stay informed. Continuing to use our services after changes take effect means you accept the updated policy.
Thai Privacy Law Compliance
Thailand's Personal Data Protection Act (PDPA) came into full effect in 2022, and we've structured our practices to comply fully. This includes obtaining proper consent, providing clear information about data usage, and respecting your rights as a data subject.
If you believe we've violated your privacy rights under Thai law, you can file a complaint with the Personal Data Protection Committee. We'd appreciate the chance to address your concerns directly first, though—contact our team and we'll work to resolve any issues.